Andover Brown Collection

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Shipping Policies

• All small packages are shipped via UPS or FedEx ground and larger items are shipped via Freight
• Most items are shipped within 24 to 48 hrs after payment is received. 
• Insurance and Tracking are included with all UPS, FedEx, USPS and Freight shipments for Free.
• Please include a daytime phone number with every order over 150 Lb for shipping needs, trucking company will not pick up your shipment without a phone number and your email address thank you.
• Kitchen and Bath Masters will be responsible for filing any type of shipping dame claim with the shipping company. Every package is fully insured by Kitchen and Bath Masters and requires a signature upon delivery.
• Photos of damaged product are required

Return Policy

• We ship our units within the 1 – 10 business days continental United States. We ship all of our units by freight truck. Upon arrival of shipment units all packages must be opened and inspected for damages on site with the trucking company before the unit is signed for.Photos of damaged product are required.
  WE DO ACCEPT RETURNS AND EXCHANGES 30 DAYS AFTER YOUR PURCHASE. Any broken parts due to shipping damage will have replacement parts shipped to you ASAP.
  LOCAL PICKUP IS AVAILABLE
• Product must be in its original condition and packaging. Kitchen and Bath Masters will refund shipping costs only if the return has resulted from our error.
• Send all returns via UPS or USPS and include the required insurance and signatures.
• All products will be inspected prior to credit approval.
• Please note that is usually takes us 3-5 business days to process returns after they arrive at our location.
  We will notify you via e-mail of our refund once we have it processed.
• Products that have been installed are non-returnable.
• To return an item please request an RGA (return goods authorization) from us.
• Small items comes with the return address label.
• Return address:  426 County Line Rd Bensenville IL 60106 
• Once a RGA number is issued the returned product needs to be returned within 60 days.

We accept PayPal, major credit cards, Visa, MasterCard, American Express, Discover, cashier check or check.(subject to check clearance period).

Please make checks payable to: Kitchen and Bath Master
Pay Over phone: call: (773) 383-4415

Or send checks to:
Kitchen and Bath Master
426 County Line Rd
Bensenville, IL 60106-1213

Sales Tax and other charges
All shipments to Illinois are subject to an 8.75 sales tax.
All shipments to out of the 48 states, buyer is responsible for any duty, taxes and related charges.